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姓名 游佳萍(Chia-ping Yu) 電子郵件信箱 cpyu@sun1.mis.nsysu.edu.tw
畢業系所 資訊管理學系研究所(Information Management)
畢業學位 碩士(Master) 畢業時期 86學年第2學期
論文名稱(中) 企業流程分析模式之設計與實作
論文名稱(英) The Design and Implementation of a Business Process Analyzer
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    摘要(中) 許多現代化的企業視企業流程改造為競爭的利器,更有不乏少數的大企業投注許多的資源以改善企業本身的流程。企業流程改造的研究領域強調企業流程全面且徹底的改革,為了達成改革的目的,企業本身必需了解其現有的企業流程與問題所在、提出改造後的流程並加以評估,再將設計完整的流程加以部署與執行。在整個流程分析中如果我們忽略對現有流程及改造後流程的檢視,將可能使企業蒙受重大的損失。
    另一方面,企業流程改造偏重創意的思考和專家的分析與判斷力;而工作流程管理則是重視資訊科技如何輔助辦公室的流程,達成自動化的目標。二者各有其研究的重點,將它們二者結合則有助於企業流程的分析工作。
    本研究是在企業流程改造的範圍下,討論企業流程分析方面的議題。被提出的各類模式有工廠製程方面的臨界路徑研究,有辦公室的工作流程自動化、群組軟體、資料通訊研究等等,但這些都無法完全滿足流程分析的需求。本文根據企業流程分析時的可能需求,提出一個流程分析模式。此流程分析模式包括一流程表示方法和一流程分析語言BPQL。其中流程表示法用來描述企業的流程,而BPQL則提供給流程改造小組下達查詢指令的工具以方便他們了解和分析企業流程。此外,本文亦進一步提出一個支援此流程分析模式的系統架構與雛形設計,並將此系統利用Windows介面和UNISQL/X物件導向資料庫系統實作出來。
    摘要(英) Business process reengineering (BPR) has been considered as one of the key approaches to increasing the competitive edge of many modern enterprises. Many big enterprises have taken diversified degree of reengineering to their business processes. The importance of understanding the existing business processes and evaluating the new business processes before they are actually deployed is commonly recognized. Without careful examination of the existing and new business processes, the change in business process.
       In this research, we look into the business process analysis issues under the scope of BPR. We first examine various models for business processes. As each model is invented with a purpose, e.g., for identifying the critical path in a factory manufacturing environment, for automating workflow in an office environment, etc., they may not be completely suitable for business process analysis. We try to identify the requirements of business process analysis and propose a model to meet these requirements. We finally design and implement a business process analyzer. This business process analyzer use our proposed business process model and is able to answer the queries from the BPR team expressed by our proposed query language.
    關鍵字(中)
  • 企業流程改造
  • 工作流程管理
  • 流程模式
  • 企業流程改進
  • 關鍵字(英)
  • Business Process Improvement
  • Process Modeling
  • Workflow Management
  • Business Process Reengineering (BPR)
  • 論文目次 本文目錄
    第一章. 研究之背景及目的 1
    第一節. 研究背景與動機 1
    第二節. 研究目的與研究成果 1
    第三節. 論文架構 2
    第二章. 相關研究領域 5
    第一節. 企業流程改造 5
    1. 企業流程改造之定義 5
    2. 企業流程改造之架構 5
    3. 企業流程改造的方法 9
    4. 企業流程改造的範圍 11
    5. 企業流程改造與資訊科技的運用 11
    第二節. 工作流程管理 12
    1. 工作流程的定義 13
    2. 工作流程管理之工具分類 13
    3. 工作流程管理協會(Workflow Management Coalition) 15
    第三節. 工作流程管理模式之比較 16
    1. Petri Nets 16
    2. 流程圖(Flowchart) 18
    3. 活動圖(Action Diagram) 18
    4. 文件(Document) 19
    5. 活動角色圖示法(Role Activity Diagram) 19
    6. IDEF3(Integrated DEFinition3) 20
    第四節. 其它相關領域 23
    第三章. 企業流程的表示法 25
    第一節. 企業流程表示方法的選擇 25
    第二節. 企業流程表示法的元件 27
    第四章. 查詢方式(QUERY) 39
    第五章. 系統架構與雛型 44
    第一節. 雛型系統架構 45
    第二節. 雛型系統功能 46
    第六章.結論 58
    第七章. 參考文獻 59
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    口試委員
  • 林福仁 - 主任委員
  • 劉敦仁 - 委員
  • 許秉瑜 - 委員
  • 黃三益 - 指導教授
  • 口試日期 1997-06-05 繳交日期 2000-05-21

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