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博碩士論文 etd-0207112-221428 詳細資訊
Title page for etd-0207112-221428
論文名稱
Title
導入雙方能耐與知識移轉氣候對企業資源規劃系統知識移轉之影響
The Impacts of Competence and Knowledge Transfer Climate on ERP Knowledge Transfer
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
102
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2012-01-16
繳交日期
Date of Submission
2012-02-07
關鍵字
Keywords
調節效果、能耐、部分最小平方法、中介效果、ERP 導入、知識移轉氣候、知識來源方-知識接受方
Moderating effects, Partial least squares, Competence, Knowledge transfer climate, Mediating effects, ERP implementation, Sender-receiver framework
統計
Statistics
本論文已被瀏覽 5877 次,被下載 219
The thesis/dissertation has been browsed 5877 times, has been downloaded 219 times.
中文摘要
ERP系統(Enterprise Resource System) 是能串連企業商業流程與內部資源的套裝軟體,讓企業得以快速回應市場需要。而源於ERP系統自身的複雜性,致難與企業現有流程整合,因此企業於導入ERP時,通常會借用顧問(知識來源方)來協助企業自身(知識接受方)學習系統導入時之相關知識,故其導入過程不同於一般由企業主導之系統開發專案。本研究目的即在檢視企業導入ERP此類複雜套裝系統時,影響雙方(企業、顧問)達成有效知識移轉之因素。
以往學者就ERP知識移轉先行條件以及個案研究,發現ERP知識移轉良窳對於ERP系統導入結果具顯著影響。然如何使ERP系統導入之參與者樂意於導入過程中分享、交流、吸收彼此的知識,以增進對導入系統及特殊流程的了解,促成有效的系統知識移轉,仍未有更深入的研究。
本研究之創新處在於:藉由社會交換理論(Social Exchange Theory)與能耐理論(competence Theory),提出促成有效ERP導入知識移轉所需的中介要素–正向知識移轉氣候(Knowledge Transfer Climate, KTC),以及探討知識來源方與知識接收方所具備之能耐對正向知識移轉氣候形成的影響,發展成一整合模型。
另於實證研究方面,本研究利用問卷調查方式,以部分最小平方(PLS)法來驗證上述構面間的強度,輔以迴歸分析方法驗證構面間、構面與中介變數(KTC),以及與調節變數之關係。研究結果發現:有效的ERP系統知識移轉仰賴於導入團隊間正向知識移轉氣候的形成,而能否形成正向知識移轉氣候則又受到導入雙方能耐與顧問方代理行為之影響。
本研究期望藉由提出ERP導入過程中知識移轉氣候的理論架構,讓企業得以透過控制關鍵因素,達到有效的知識移轉,進而促成成功的ERP系統導入。
Abstract
While prior studies on ERP implementation have largely focused on the importance of best practices, this paper examines the impact of knowledge transfer climate and the competence of the players (i.e., the implementing firm and the consultant team). The model divides factors that influence the result of knowledge transfer during ERP implementation into three categories: those implemented by the firm, those implemented by the consultant, and those related to the impact of the knowledge transfer climate. Competence factors from the first two aspects facilitate the building of a better knowledge transfer climate. Survey results from 101 respondents were subjected to multivariate analysis. The significance of player competence factors is verified, and an understanding of the role that the knowledge transfer climate plays in the knowledge transfer process and the impact on the transfer process is developed.
This paper provides a broader, richer model of knowledge transfer networks to promote insight into successful ERP implementation. In practice, the key to effective knowledge transfer is the establishment a positive knowledge transfer climate. To achieve a successful ERP implementation, practitioners should focus on possessing robust competences with ERP implementation partners. Additional research may help ERP implementation project teams more effectively promote knowledge transfer in a wider range of conditions with greater confidence and precision.
目次 Table of Contents
CHAPTER 1 INTRODUCTION 1
1.1 PROBLEM STATEMENT 1
1.2 RESEARCH OBJECTIVES 3
1.3 SCOPE OF THE STUDY 4
CHAPTER 2 LITERATURE REVIEW 7
2.1 ERP SYSTEM 7
2.2 ERP SYSTEM IMPLEMENTATION 8
2.3 KNOWLEDGE TRANSFER IN ERP IMPLEMENTATION 10
2.3.1 Knowledge 10
2.3.2 Knowledge transfer 11
2.3.3 Knowledge transfer in ERP implementation 12
2.4 KNOWLEDGE TRANSFER CLIMATE IN ERP IMPLEMENTATION 14
2.5 ANTECEDENTS TO FORM KNOWLEDGE TRANSFER CLIMATE 19
2.5.1 Players 19
2.5.2 Competencies of players 20
2.5.2.1 Implementing firm competencies 22
2.5.2.2 Consulting team competencies 25
2.5.3 Moderators which undulate the players’ competencies 28
2.6 SUMMARY OF LITERATURE REVIEW 30
CHAPTER 3 THE RESEARCH MODEL AND HYPOTHESES 32
3.1 IMPLEMENTING FIRM COMPETENCIES AND KNOWLEDGE TRANSFER CLIMATE 33
3.2 CONSULTANT TEAM COMPETENCIES AND KNOWLEDGE TRANSFER CLIMATE 35
3.3 ORGANIZATIONAL RESISTANCE 37
3.4 AGENCY BEHAVIOR 38
3.5 KNOWLEDGE TRANSFER CLIMATE 38
CHAPTER 4 RESEARCH DESIGN 41
4.1 OPERATIONAL DEFINITIONS OF VARIABLES 41
4.2 MEASUREMENT DEVELOPMENT 44
4.3 DATA COLLECTION 44
CHAPTER 5 ANALYSIS AND RESULTS 46
5.1 DESCRIPTION OF SAMPLE CHARACTERISTICS 46
5.2 RELIABILITY AND VALIDITY 47
5.3 MULTIPLE REGRESSION ANALYSIS 52
5.4 MEDIATING EFFECTS 54
5.5 MODERATING EFFECTS 56
5.6 PARTIAL LEAST SQUARES 61
CHAPTER 6 DISCUSSIONS AND IMPLICATIONS 64
6.1 KNOWLEDGE TRANSFER 64
6.1.1 A proposed model for knowledge transfer in ERP implementation 64
6.1.2 The importance of the knowledge transfer climate in ERP implementation 65
6.1.3 Theoretical and practical implications 66
6.2 PLAYER’S COMPETENCES 67
6.2.1 The importance of implementing firm and consultant team’s competences 67
6.2.2 The role of organizational resistance and agency behavior 68
6.2.3 Theoretical and practical implications 69
6.3 ERP IMPLEMENTATION REVISITED 71
CHAPTER 7 CONCLUSIONS AND REMARKS 74
7.1 CONCLUSIONS 74
7.2 LIMITATIONS 74
7.2.1 Limitation of the samples 75
7.2.2 Limitations of the survey 75
7.2.3 Limitations of the players 75
7.3 RECOMMENDATIONS FOR FUTURE RESEARCH 76
REFERENCES 77
APPENDIX QUESTIONNAIRE 89
PUBLICATION LIST 92
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