博碩士論文 etd-0106118-015557 詳細資訊


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姓名 蕭穎之(YINGCHIH HSIAO) 電子郵件信箱 E-mail 資料不公開
畢業系所 管理學院國際經營管理碩士學程(Master of Business Administration Program in International Business)
畢業學位 碩士(Master) 畢業時期 106學年第1學期
論文名稱(中) 整合型科技模式對於醫療自助化服務科技之接受程度研究-以醫院服務流程為例
論文名稱(英) A Research on The Acceptance of Self-Service Technology Applied to Healthcare with Unified Theory of Acceptance and Use of Technology, UTAUT - A Case of Hospital Service Process
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    摘要(中) 受到經濟發展及生活水準提高,醫藥科技的進步,使得國人平均壽命逐年延長,伴隨來而來高齡人口快速增加之下,對於疾病醫療及長期照護的需求,也使得台灣社會除了正視有限的醫療社福資源問題外,亦同時在面臨少子化現象下的雙重衝擊,而導致的未來社會勞動力人口逐漸失衡,所將伴隨來的照護醫療、國家發展等種種問題。但同時,也受到科技技術發展與個人裝置持有比例的持續成長,使結合科技的服務方式,逐漸取代人力,成為許多人日常生活的服務供應者。
      醫療照護產業為人力密集且專業技術高的產業,故為因應高齡化社會中接踵而來的醫療照護需求、醫療人力不足、改善人為作業疏失等問題,因此,看準科技技術運用於其他商業活動及服務行為,所帶來生產力提升、降低人力成本等效益,使越來越多醫院開始將科技投入在醫療服務管理中。本研究以近年來,無論是智慧醫院或數位醫療概念中,將自助服務科技藉由手機應用程式、互動多媒體機台等管道,使病患可自行直接獲取所需資源,同時,也可協助舒緩醫療人力的負荷,讓有限的醫療照護資源分配,重新有效分配在必要醫療服務提供上。然而在醫院推廣與持續增加結合了自助科技的醫療服務模式的同時,則民眾的使用意願為何,即成為本研究欲了解之重點,透過整合型科技模式與問卷調查的方式,切入以自助服務科技運用在醫院服務方面,針對民眾面臨醫療自助服務科技,了解影響其使用意願之重要變數,以期待醫療自助服務的發展上,除了科技技術與服務模式的日新月異外,更重要的是如何去提升民眾接觸醫療自助化的服務涉入意願,使發揮最大的效益,成為醫療服務與個人健康管理的一部分。
    摘要(英) With the advance of medicine, economic development and big changes in the traditional social structure, the rapid growth of senior citizens brings the urgent need for the medical treatment and long-term care. In the meanwhile, suffering the effects of low-birth rate simultaneously is resulting in shortage of labor force, and then causing the serious imbalance in the population structure because of the reduction of labor force year after year.
    However, the medical care industry is a labor-intensive and highly-skilled industry. More and more hospitals began to invest in technology applied to medical services and information management so as to cope with continuously increased medical care needs in an aging society and improvement in shortage of medical manpower.
    This research is mainly focus on the self-service technology which emerged from smart hospitals and digital healthcare issue in recent years. Through mobile applications, KIOSK enable patients to directly access needed resources by themselves. Also, self-service technology can also help to relieve the loads of work for frontline medical workers.
    For the purpose of getting best benefit of using self-service technology, the most important is how to enhance patient’s willingness to complete the hospital service process by self- service technology. Thus, the aim of this study is the influence upon behavioral intentions in using self-service technology in hospital and analyze the key influence factors according to UTAUT model.
    關鍵字(中)
  • 科技準備度
  • 整合型科技接受模式
  • 數位醫療
  • 自助服務科技
  • 網際網路自我效能
  • 控制知覺
  • 智慧醫院
  • 關鍵字(英)
  • Self Service Technologies
  • Smart hospital
  • Digital Health
  • Unified Theory of Acceptance and Use of Technology (UTAUT)
  • Technology Readiness
  • Internet Self-efficacy
  • Perceived Behavioral Control
  • 論文目次 中文摘要 i
    英文摘要 ii
    內文目錄 iii
    表次 v
    圖次 vi
    第一章 緒論  1
    第一節 研究背景 1
    第二節 研究動機與目的 3
    第三節 研究流程 5
    第二章 文獻探討 6
    第一節 整合性科技接受模式及相關理論基礎 6
    一、 理性行為理論 6
    二、 計畫行為理論 7
    三、 科技接受模式 8
    四、 修正後的科技接受模式 9
    五、 創新擴散理論 11
    六、 整合性科技接受模式 11
    第二節 科技準備度 15
    第三節 網際網路自我效能 16
    第四節 自助服務科技 17
    一、 國外實例說明 22
    第五節 數位醫療 26
    第六節 智慧醫院 31
    第三章 研究方法 34
    第一節 研究架構 34
    第二節 研究假說 34
    第三節 問卷變數定義與衡量 35
    第四節 問卷收集與資料分析 39
    第四章 資料分析與檢定結果 41
    第一節 前測之信度測試(Cronbach α) 41
    第二節 描述性計量分析 43
    第三節 典型相關分析 49
    第四節 迴歸分析 50
    一、 付出期望、績效預期、控制知覺、社會影響對於行為意圖的影響 50
    二、 調節變數 51
    第五節 小結 52
    第五章 結論與建議 54
    第一節 討論 54
    第二節 研究限制與貢獻 56
    第三節 後續研究建議 57
    中文文獻 57
    英文文獻 61
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    口試委員
  • 李英俊 - 召集委員
  • 陳媛玲 - 委員
  • 楊淯程 - 指導教授
  • 口試日期 2018-01-17 繳交日期 2018-02-13

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