本研究的重要性在於從員工角度驗證僕人式領導、情感性承諾與服務導向組織公民行為之關係。本研究彙整上述變數之相關文獻並做關聯性探討，針對國內員工，以便利抽樣方式進行問卷調查，共回收307份有效問卷，以SPSS統計軟體，進行樣本組成分析、敘述性統計、信度分析、效度分析及迴歸分析等。分析後獲得結論如下：1、僕人式領導對情感性承諾有顯著的正向關係;2、僕人式領導對服務導向組織公民行為有顯著的正向關係;3、情感性承諾對服務導向組織公民行為有顯著的正向關係。

The importance of this research is to verify the relationship between servant leadership, affective commitment, and service-oriented organizational citizenship behavior from an employee perspective. This study summarizes the relevant literatures of the above-mentioned studues and conducts relevant discussions. For domestic employees, questionnaires are conducted by means of convenient sampling. A total of 307 valid questionnaires are collected, and SPSS statistical software is used for sample composition analysis, narrative statistics, reliability analysis, validity analysis and regression analysis. After the analysis, the results are as follows: 1. The servant-style leadership has a significant positive relationship with the affective commitment. 2. The servant-style leadership has a significant positive relationship with the service-oriented organizational citizenship behavior. 3. There is a significant positive relationship between affective commitment and organizational citizenship behavior.

目 錄
論文審定書………………………………………………………....i
中文摘要……………………………………………………………..ii
英文摘要………………………………………………………….…iii
目錄………………………………………………………………….…iv
目錄(續) …………………………………………………………….vi
圖目次……………………………………………………………….vii
表目次 ……………………………………………………………..viii
第一章 緒論……………………………………………………...1
第一節 研究背景與動機………………………………….1
第二節 研究目的……………………………………………..2
第三節 研究範圍與限制………………………………….3
第四節 研究流程……………………………………………..4
第二章 文獻探討……………………………………........…5
第一節 僕人式領導……………………………………...…5
第二節 情感性承諾……………………………………...…6
第三節 服務導向組織公民行為……………….......7
第三章 研究方法…………………………………………....8
第一節 研究架構…………………………………....………8
第二節 研究假設………………………………...….………9
第三節 變項定義與衡量問項………………..……..10
第四節 抽樣設計…………………………………...……..14
第五節 資料分析方法……………....……………......15

目 錄(續)
第四章 研究結果………………………….…………………16
第一節 樣本結構分析……………………………………16
第二節 敘述性統計分析………………....……………17
第三節 信度分析……………………………………………18
第四節 效度分析……………………………………………23
第五節 迴歸分析……………………………………………27
第五章 結論與建議………………….....…………………30
第一節 結論……………………………………………………30
第二節 實務意涵……………………………………………31
第三節 未來研究方向……………………………………32
參考文獻……………………………………….………………..33
附錄……………………………………….………………………..37

圖 目 次
圖 1-1 研究流程圖 ............................................................................................ 4
圖 3-1 研究架構圖 ............................................................................................ 8

表 目 次
表 3-1 僕人式領導之衡量構面與衡量題項 ................................................... 10
表 3-2 情感性承諾之衡量構面與衡量題項 ................................................... 12
表 3-3 服務導向組織公民行為之衡量構面與衡量題項 ................................ 13
表 4-1 樣本結構分析表 ................................................................................. 16
表 4-2 各變數敘述性統計分析....................................................................... 17
表 4-3 僕人式領導信度分析........................................................................... 18
表 4-4 情感性承諾信度分析........................................................................... 21
表 4-5 服務導向組織公民行為信度分析 ....................................................... 21
表 4-6 僕人式領導效度分析........................................................................... 23
表 4-7 情感性承諾效度分析 .......................................................................... 25
表 4-8 服務業導向組織公民行為效度分析 ................................................... 26
表 4-9 僕人式領導對情感性承諾之簡單迴歸分析 ....................................... 27
表 4-10 僕人式領導各分構面預測情感性承諾之複迴歸分析 ...................... 27
表 4-11 僕人式領導對服務導向組織公民行為之簡單迴歸分析 .................. 28
表 4-12 僕人式領導各分構面預測服務導向組織公民行為之複迴歸分析 ... 28
表 4-13 情感性承諾對服務導向組織公民行為之簡單迴歸分析 ................... 29
表 4-14 情感性承諾之中介變項分析 ............................................................ 29

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