Responsive image
博碩士論文 etd-0731120-115149 詳細資訊
Title page for etd-0731120-115149
論文名稱
Title
員工度假行為與情緒耗竭之關聯性探討:工作狂特質與主管對家庭支持的效果
Exploration of the relationship between employee vacation behavior and emotional exhaustion: The influence of the workaholic characteristics and the family supportive supervisor behaviors
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
77
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2020-07-23
繳交日期
Date of Submission
2020-08-31
關鍵字
Keywords
主管對家庭支持、資源保存理論、度假、情緒耗竭、工作狂
Vacation, Emotional Exhaustion, Workaholism, Family Supportive Supervisor Behaviors, Conservation of Resources Theory
統計
Statistics
本論文已被瀏覽 5893 次,被下載 0
The thesis/dissertation has been browsed 5893 times, has been downloaded 0 times.
中文摘要
本研究探討度假對於員工情緒耗竭程度的影響,並分別檢驗工作狂中工作樂趣、內在驅迫及工作投入三因子,與主管對家庭支持 (family supportive supervisor behaviors, FSSB) 中情緒支持、工具支持、榜樣及有創意的工作家庭管理四向度對上述關係的影響。本研究分別於四個時間點以電子郵件蒐集問卷,共獲得71份有效之全職員工樣本。經平均數t檢定及變異數分析結果發現,不論度假前後,三類型工作狂員工的情緒耗竭程度,以內在驅迫型最高,其次為工作投入型,最低為工作樂趣型員工。又度假能適度幫助工作狂三因子低的員工、高工作投入的員工及主管對家庭支持四向度低的員工降低情緒耗竭程度。在度假之後,主管對家庭支持中的工具支持對於高內在驅迫的員工,能降低其情緒耗竭程度。另外主管的榜樣與有創意的工作家庭管理策略,對工作投入高者均能有效降低其情緒耗竭程度,然而主管對家庭支持四向度對於工作投入低者,則均會提升其情緒耗竭程度。最後本研究討論研究限制,並提出相關管理實務意涵與未來研究建議。
Abstract
This study aims to explore the impacts of vacation on employees' emotional exhaustion, and examines the influence of the three factors (work enjoyment, drive, and work involvement) of workaholics, and four factors (emotional support, instrumental support, role modeling, and creative work-family management) of family supportive supervisor behaviors (FSSB) on the above relationship. This study collected questionnaires by e-mail at three-time points and obtained 71 valid full-time employee samples. The results of t-test and ANOVA showed that, no matter before or after the vacation, the highest emotional exhaustion degree of the three types of workaholic employees is the high drive type, followed by the high work involvement type, and the lowest is the high work enjoyment type employees. And vacation can help employees with lower of three factors of a workaholic or high work involvement or lower four factors of family supportive supervisor behaviors to reduce the emotional exhaustion. After the vacation, the supervisor's instrumental support strategies can reduce the emotional exhaustion of employees with high drive. Besides, supervisors who have a higher degree of role modeling and creative work-family management behaviors can effectively reduce high work involvement employees' emotional exhaustion, but increase low work involvement employees' emotional exhaustion. Research limitations of the findings, practical implications and future research suggestions are discussed.
目次 Table of Contents
論文審定書 i
誌 謝 ii
中文摘要 iii
英文摘要 iv
目 錄 v
圖目錄 vi
表目錄 vii
第一章 緒論 1
第二章 理論與假設 4
第一節 工作狂(Workaholism) 6
第二節 主管對家庭支持 9
第三章 研究方法 16
第一節 施測程序 16
第二節 研究樣本 17
第三節 研究測量工具 20
第四節 分析方法 22
第四章 研究結果 23
第一節 變數間之敘述統計及相關性分析 23
第二節 假設檢定 26
第五章 討論與建議 42
第一節 研究發現與討論 42
第二節 管理實務意涵 48
第三節 研究限制與未來研究建議 50
參考文獻 54
附錄 61
參考文獻 References
紀乃文、蔡宜衿 (2018)。主管下班別LINE我:探討下班後用通訊軟體交辦困難工作對員工後續負向心情、壓力狀態及任務績效的影響:領導成員交換關係與員工親和性特質的干擾效果。管理學報,35,307-331。
黃瑞傑、王豫萱 (2013)。工作狂與情緒耗竭、工作-家庭衝突之關係:個體間差異的調節效果。東吳經濟商學學報,83,1-42。
黃瑞傑、王豫萱 (2014)。史羅二氏「工作狂量表」短版之性別測量恆等性分析。測驗學刊,61,409-434。
詹明朗 (2013)。護理人員情緒勞務與情緒耗竭關係之研究─以心理資本為調節變項。國立中山大學醫務管理碩士學位學程論文,未出版,高雄市。
Anderson, S. E., Coffey, B. S., & Byerly, R. T. (2002). Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes. Journal of Managemen, 28(6), 787-810.
Balducci, C., Alessandri, G., Zaniboni, S., Avanzi, L., Borgogni, L., & Fraccaroli, F. (2020). The impact of workaholism on day-level workload and emotional exhaustion, and on longer-term job performance. Work and Stress, 21. doi:10.1080/02678373.2020.1735569
Baruch-Feldman, C., Brondolo, E., Ben-Dayan, D., & Schwartz, J. (2002). Sources of social support and burnout, job satisfaction, and productivity. Journal of Occupational Health Psychology, 7(1), 84-93.
Beehr, T. A., Farmer, S. J., Glazer, S., Gudanowski, D. M., & Nair, V. N. (2003). The enigma of social support and occupational stress: Source congruence and gender role effects. Journal of Occupational Health Psychology, 8, 220-231.
Behson, S. J. (2005). The relative contribution of formal and informal organizational work-family support. Journal of Vocational Behavior, 66(3), 487-500.
Cantarow, E. (1979). Women workaholics. Mother Jones, 6, 56-58.
Cherrington, D. J. (1980). The work ethic. New York: AMACOM. American Management Association.
Clark, L. A. (1993). Manual for the Schedule for Nonadaptive and Adaptive Personality. Minneapolis, MN: University of Minnesota Press.
Craig, A., & Cooper, R. E. (1992). Symptoms of acute and chronic fatigue. In A. R Smith, & D. M. Jones (Eds.), Handbook of human performance (Vol. 3, pp. 289-339). London: Academic Press.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565-573.
Etzion, Dalia. (2003). Annual Vacation: Duration of Relief from Job Stessors and Burnout. Anxiety, Stress & Coping: An International Journal, 16(2), 213-226.
Flowers, C., & Robinson, B. E. (2002). A structural and discriminant analysis of the Work Addiction Risk Test. Educational and Psychological Measurement, 62, 517-526.
Frone, M. R., Russell, M., & Cooper, L. M. (1997). Relation of work-family conflict to health outcomes: A four-year longitudinal study of employed parents. Journal of Occupational and Organizational Psychology, 70, 325-335.
Griethuijsen, R. A. L. F., Eijck, M. W., Haste, H., Brok, P. J., Skinner, N. C., Mansour, N., Gencer, A. S., & BouJaoude, S. (2014). Global patterns in students’ views of science and interest in science. Research in Science Education, 45(4), 581-603.
Gump, В. В., & Matthews, K. A. (2000). Are vacations good for your health? The 9-year mortality experience after the multiple risk factor intervention trial. Psychosomatic Medicine , 62, 608-612.
Hammer, L. B., Kossek, E. E., Yragui, N. L., Bodner, T. E., & Hanson, G. C. (2009). Development and Validation of a Multidimensional Measure of Family Supportive Supervisor Behaviors (FSSB). Journal of Management, 35(4), 837-856.
Hobfoll, S. E. (1988). The ecology of stress. New York: Hemisphere.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513-524.
Hobfoll, S. E. (2001). The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology: An International Review, 50, 337-370.
Huang, J. C., Hu, C., & Wu, T. C. (2010). Psychometric Properties of the Chinese Version of the Workaholism Battery. The Journal of Psychology, 144(2), 163-183.
Jonathon R. B. Halbesleben. (2006). Sources of Social Support and Burnout: A Meta-Analytic Test of the Conservation of Resources Model. Journal of Applied Psychology, 91(5), 1134-1145.
Killinger, B. (1991). Workaholics: The respectable addicts. New York: Simon and Schuster.
Kivimäki, M., Leino-Arjas, P., Kaila-Kangas, L., Luukkonen, R., Vahtera, J., Elovainio, Härmä, M., Kirjonen, J. (2006). Is Incomplete Recovery From Work a Risk Marker of Cardiovascular Death? Prospective Evidence From Industrial Employees. Psychosomatic Medicine, 68(3), 402-407.
Koch, A. R., & Binnewies, C. (2015). Setting a good example: Supervisors as work‐life‐friendly role models within the context of boundary management. Journal of Occupational Health Psychology, 20(1), 82-92.
Kossek, E. E., & Nichol, V. (1992). The effects of on-site child care on employee attitudes and performance. Personnel Psychology, 45, 485-509.
Kühnel, J., & Sonnentag, S. (2011). How long do you benefit from vacation? A closer look at the fade-out of vacation effects. Journal of Organizational Behavior, 32(1), 125-143.
Lapierre L. M., & Allen, T. D. (2006). Work-supportive family, family-supportive supervision, use of organizational benefits, and problem-focused coping: Implications for work-family conflict and employee wellbeing. Journal of Occupational Health Psychology, 11(2), 169-181.
Lloyd, Karina J., Boer, D., Keller, Joshua W., & Voelpel, S. (2015). Is My Boss Really Listening to Me? The Impact of Perceived Supervisor Listening on Emotional Exhaustion, Turnover Intention, and Organizational Citizenship Behavior. Journal of Business Ethics, 130, 509-524.
Lowman, R. L. (1993). Counselling and psychotherapy of work dysfunctions. Washington, DC: American Psychological Association.
Lv, J. (2018). Family Supportive Supervisor Behaviors and Family-Like Employee-Organization Relationship: Effects on Employees Organizational Citizen Behavior (Vol. 06).
Machlowitz, M. (1980). Workaholics: Living with them, working with them. MA: Addison-Wesley.
Maslach, C. (1982). Burnout: The cost of caring. Englewood Cliffs, NJ: Prentice-Hall.
Maslach, C., S. E. Jackson, & M. P. Leiter. (1996). Maslach burnout inventory manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press, Inc.
McMillan, Lynley H. W., Brady, Elizabeth C., O'Driscoll, Michael P., & Marsh, Nigel V. (2002). A multifaceted validation study of Spence and Robbins' (1992) Workaholism Battery. Journal of Occupational and Organizational Psychology, 75(3), 357-368.
Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In P. J. D. Drenth, H. Thierry & C. J. de Wolff (Eds.), Handbook of work and organizational psychology (2nd ed.), vol. 2: 5-33. Hove, England: Psychology Press.
Ng, T. W. H., Sorensen, K. L., & Feldman, D. C. (2007). Dimensions, Antecedents, and Consequences of Workaholism: A Conceptual Integration and Extension. Journal of Organizational Behavior, 28(1), 111-136.
Oates, W. E. (1971). Confessions of a workaholic: The facts about work addiction. New York: The World Publishing Company.
Oliver, R. L. (2014). Satisfaction. A behavioral perspective on the consumer (2nd ed.). London: Routledge, Taylor & Francis Group.
Porter, G. (1996). Organizational impact of workaholism: Suggestions for researching the negative outcomes of excessive work. Journal of Occupational Health Psychology, 1, 70-84.
Prebensen, Nina K., & Xie, Jinghua. (2017). Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption. Tourism Management, 60, 166-176.
Robinson, B. E. (1989). Work addiction: Hidden legacies of adult children. Deerfield Beach, FL: Health Communications.
Sandrin, E., Gillet, N., Fernet, C., Depint-Rouault, C., Leloup, M., & Portenard, D. (2019). Effects of workaholism on volunteer firefighters' performance: a moderated mediation model including supervisor recognition and emotional exhaustion. Anxiety Stress and Coping, 32(5), 568-580.
Schaufeli, W. B., A. B. Bakker, & W. van Rhenen. (2009). How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior, 30, 893-917.
Schaufeli, W. B., Leiter, M. P., Maslach, C., & Jackson, S. E. (1996). Maslach Burnout Inventory General Survey. In Maslach, C., Jackson, S. E., & Leiter, M. P. (Eds.), The Maslach Burnout Inventory-Test manual. (pp. 22-26).
Schaufeli, W. B., Shimazu, A., & Taris, T. W. (2009). Being driven to work excessively hard. The evaluation of a two-factor measure of workaholism in the Netherlands and Japan. Cross-Cultural Research, 43, 320-348.
Scott, K. S., K. S. Moore, & M. P. Miceli. (1997). An exploration of the meaning and consequences of workaholism. Human Relations, 50, 287-314.
Sianoja, M., Syrek, C., Bloom, J., Korpela, K., & Kinnunen, U. (2017). Enhancing Daily Well-Being at Work Through Lunchtime Park Walks and Relaxation Exercises: Recovery Experiences as Mediators. Journal of Occupational Health Psychology, 23.
Sluiter, J. K., Frings-Dresen, Monique H. W., van der Beek, Allard J., & Meijman, Theo F. (2001). The relation between work-induced neuroendocrine reactivity and recovery, subjective need for recovery, and health status. Journal of Psychosomatic Research, 50(1), 29-37.
Spence, J. T., & Robbins, A. S. (1992). Workaholism: Definition, Measurement, and Preliminary Results. Journal of Personality Assessment, 58(1), 160.
Strauss-Blasche, G., Reithofer, B., Schobersberger, W., Ekmekcioglu, C., & Wolfgang, M. (2005). Effect of Vacation on Health: Moderating Factors of Vacation Outcome. Journal of Travel Medicine, 12(2), 94-101.
Taris, T. W., W. B. Schaufeli, & L. C. Verhoeven. (2005). Internal and external validation of the Dutch Work Addiction Risk Test: Implications for jobs and non-work conflict. Journal of Applied Psychology: An International Review, 54, 37-60.
Thomas, L. T., & Ganster, D. C. (1995). Impact of family-supportive work variables on work-family conflict and strain: A control perspective. Journal of Applied Psychology, 80(1), 6-15.
Thompson, C. A., & Prottas, D. (2005). Relationships among organizational family support, job autonomy, perceived control, and employee well-being. Journal of Occupational Health Psychology, 11(1), 100-118.
Thompson, C. A., Beauvais, L. L., & Lyness, K. S. (1999). When work-family benefits are not enough: The influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior, 54, 392-415.
van Wijhe, C. I., Peeters, M. C. W., & Schaufeli, W. B. (2014). Enough is Enough: Cognitive Antecedents of Workaholism and Its Aftermath. Human Resource Management, 53(1), 157-177.
Westman, M., & Eden, D. (1997). Effects of a respite from work on burnout: Vacation relief and fade-out. Journal of Applied Psychology, 82(4), 516-527.
Westman, M., & Etzion, D. (2001). THE IMPACT OF VACATION AND JOB STRESS ON BURNOUT AND ABSENTEEISM. Psychology & Health, 16(5), 595.
Westman, M., & Etzion, D. (2002). The Impact of Short Overseas Business Trips on Job Stress and Burnout. Applied Psychology: An International Review, 51(4), 582-592.
Yragui, N. L., Demsky, C. A., Hammer, L. B., Van Dyck, S., & Neradilek, M. B. (2016). Linking workplace aggression to employee well‐being and work: The moderating role of family‐supportive supervisor behaviors (FSSB). Journal of Business and Psychology, 32(2), 179-196.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:自定論文開放時間 user define
開放時間 Available:
校內 Campus:開放下載的時間 available 2025-08-31
校外 Off-campus:開放下載的時間 available 2025-08-31

您的 IP(校外) 位址是 3.144.31.17
現在時間是 2024-11-21
論文校外開放下載的時間是 2025-08-31

Your IP address is 3.144.31.17
The current date is 2024-11-21
This thesis will be available to you on 2025-08-31.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 2025-08-31

QR Code