本研究希望瞭解英語學習環境對英語學習動機之影響，以及英語學習動機對教育訓練滿意度的影響，另外，也希望能探討英語學習環境是否會透過英語學習動機之中介效果，進一步影響教育訓練滿意度。此外，本研究中也將討論工作壓力是否能干擾英語學習環境與英語學習動機兩者變數之間的關係。
至於，本次研究對象主要探討有在實施英語學習相關課程的企業，包括製造業、金融及保險業、資訊及通訊傳播業等知識較密集、人數規模較高之企業。本研究問卷共發出528份問卷，以電子問卷方式進行發放。最後有效回收問卷共計256份，最後，實質有效樣本的回收率為46.6％。最終，本文主要採層級迴歸分析(Hierarchical Regression Analysis)來驗證本文各項研究假說。經由統計軟體進行實證分析後，可得到下列結果：
（一） 英語學習環境對於英語學習動機有正向顯著影響。
（二） 英語學習動機對於教育訓練滿意度有正向顯著影響。
（三） 英語學習動機在英語學習環境與教育訓練滿意度之間，具部份中介效果。
（四） 工作壓力在英語學習環境與英語學習動機兩者之間，具負向干擾效果。
另外，在實證研究後，本文主要得出以下貢獻。首先，本文係第一篇探討企業英語學習環境、英語學習動機與教育訓練滿意度三者關係之研究，其次，算是少數研究中，探討英語學習動機此變數之中介效果；最後，本文亦作為探討工作壓力是否會干擾英語學習環境與英語學習動機之先驅。綜合以上所述，各項實證結果，將作為學術界、企業界之各項參考依據，並提供後代學者進行下一階段的研究。

The research is designed to examine how English learning environment influences English learning motivation and also understand the relationship between English learning motivation and training satisfaction. Moreover, we want to investigate the mediating effect of English learning motivation and the moderating role of job stress.
We selects the companies which plans different English courses or facilities as survey samples, such as higher level of knowledge-intensive and far more employees’ companies. We sent 528 E-questionnaires. Finally, a total of 256 valid questionnaires were returned and the response rate was 46.6%. After collecting multi-sources data, we use the method of the hierarchical regression analysis to check these hypotheses.
Based on the outcomes, we found the different findings, which can be summarized as following. First, the positive relationship between English learning environment and English learning motivation is true. Second, English learning motivation is positively related with training satisfaction. Third, English learning motivation play the role of mediated effect. Forth, job stress negatively moderates the effect both of English learning environment and English learning motivation.
This is the first research provided empirical evidences about cause-effect of English learning environment, English learning motivation, and training satisfaction. Besides, the study examines the English learning motivation mediating effect. Finally, it’s also the first empirical study to demonstrate the job stress has a moderating effect. As a whole, these findings can make contributions to the academic research and practical implications.

論文審定書....................................................................................................i
誌 謝...........................................................................................................ii
摘 要..........................................................................................................iii
abstract........................................................................................................iv
目 錄........................................................................................................... v
表目錄..........................................................................................................ix
圖目錄..........................................................................................................ix
第一章 緒論............................................................................................... 1
第一節 研究背景與動機............................................................................................1
第二節 研究目的........................................................................................................2
第三節 章節架構........................................................................................................3
第二章 文獻探討....................................................................................... 4
第一節 英語學習環境(ENGLISH LEARNING ENVIRONMENT) .....................................4
一、英語學習環境的內涵.......................................................................................5
二、英語學習環境的類別.......................................................................................5
三、企業員工之英語學習環境...............................................................................6
四、英語學習環境的定義及延伸發現...................................................................8
第二節 英語學習動機(ENGLISH LEARNING MOTIVATION)........................................8
一、何謂英語學習動機...........................................................................................9
vi
二、英語學習動機相關理論.................................................................................11
三、英語學習環境與英語學習動機的關係.........................................................13
第三節 教育訓練滿意度(TRAINING SATISFACTION)................................................15
一、教育訓練滿意度的意涵.................................................................................15
二、教育訓練滿意度的層面.................................................................................16
三、英語學習環境、英語學習動機與教育訓練滿意度的關係.........................18
第四節 工作壓力(JOB STRESS).................................................................................20
一、工作壓力的定義.............................................................................................21
二、工作壓力源.....................................................................................................21
三、工作壓力的影響.............................................................................................22
四、英語學習動機與工作壓力之關係.................................................................23
第三章 研究方法..................................................................................... 25
第一節 研究架構......................................................................................................25
第二節 研究假設......................................................................................................26
一、英語學習環境與英語學習動機.....................................................................26
二、英語學習動機與教育訓練滿意度.................................................................26
三、英語學習環境、英語學習動機與教育訓練滿意度.....................................26
四、英語學習環境、英語學習動機、工作壓力.................................................26
第三節 研究變數與程序..........................................................................................27
一、英語學習環境.................................................................................................27
二、英語學習動機.................................................................................................28
三、教育訓練滿意度.............................................................................................28
四、工作壓力.........................................................................................................29
五、控制變數.........................................................................................................29
第四節 抽樣方法......................................................................................................30

一、研究對象與樣本來源.....................................................................................30
二、問卷發放情形.................................................................................................31
三、前測資料分析與因素命名.............................................................................33
第五節 資料分析方法..............................................................................................36
一、敘述性統計分析(Descriptive Statistics Analysis)..........................................36
二、因素分析(Factor Analysi)...............................................................................36
三、信度分析(Reliability Analysis).......................................................................36
四、相關性分析(Correlation Analysis) .................................................................37
五、層級迴歸分析(Regression Analysis)..............................................................37
第四章 實證分析結果............................................................................. 38
第一節 樣本基本資料分析......................................................................................38
一、性別比例.........................................................................................................38
二、年齡分佈.........................................................................................................39
三、學歷背景.........................................................................................................39
四、目前任職公司年資.........................................................................................40
五、進入職場總年資.............................................................................................40
六、產業類別分佈.................................................................................................41
七、職務類型分佈.................................................................................................41
第二節 信度分析......................................................................................................42
一、信度分析結果.................................................................................................42
二、哈門氏單因子測驗結果.................................................................................46
第三節 建構效度分析..............................................................................................47
一、驗證性因素分析.............................................................................................47
二、收斂效度分析.................................................................................................48
三、區別效度分析.................................................................................................51
第四節 相關性分析..................................................................................................52
第五節 層級迴歸分析..............................................................................................54
一、英語學習環境、英語學習動機與教育訓練滿意度.....................................54
二、工作壓力作為干擾變數.................................................................................59
第六節 研究假說結果整理......................................................................................61
第五章 結論與建議................................................................................. 63
第一節 研究結論......................................................................................................63
一、英語學習環境對英語學習動機有正向顯著影響.........................................63
二、英語學習動機對教育訓練滿意度有正向顯著影響.....................................64
三、英語學習環境與教育訓練滿意度的關係會受到英語學習動機之中介效果影響 ...........65
四、工作壓力對英語學習環境與英語學習動機具有負向干擾效果.................66
第二節 研究貢獻與限制..........................................................................................67
一、研究貢獻.........................................................................................................67
二、研究限制.........................................................................................................69
第三節 研究建議......................................................................................................71
一、對後續研究之建議.........................................................................................71
二、對於實務界之建議.........................................................................................72
參考文獻..................................................................................................... 74
附 錄：問 卷........................................................................................... 86

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