中華電信是台灣電信產業的龍頭，歷經政府自1980年代推動「電信自由化」政策，1996年通過電信三法，正式切割公司化成立「中華電信股份有限公司」，於2005年正式進入民營化，歷經國營到公司化到民營化整個過程，是電信產業歷經大時代的變化，目前全公司3萬2千人。而在民營化後成立子公司宏華國際公司至今已有6年時間，目前該公司近有6千名員工，更是承接中華電信重要的執行業務項目，本研究生也是民營化後到職10年資歷的員工，發現母公司與子公司的同仁，因工作項目與薪資待遇而有很大的差異，因此對兩組人的忠誠度產生了好奇，本研究採質化深度訪談，分別訪問兩組共8名同仁，在訪談中歸納出「情感性承諾」、「持續性承諾」、「規範性承諾」、「企業文化」、「制度」、「工作動機」、「工作滿足」、「薪資福利」等構面，整理出每個構面的影響程度，做詳細的分析與討論，了解中華電信公司和宏華國際公司員工，對組織的忠誠度是否有不一樣的因素和結論，期待能為後續研究者，提供一個參考的方向。

Chunghwa Telecom is the leader of Taiwan's telecommunications industry. After the introduction of "telecom liberalization" policy by the government, and the passage of three telecoms-related laws in 1996, in 2005 "Chunghua Telecom Co., Ltd." was officially privatized, responsible for operating the telecoms business. The whole state-to-corporate privatization process was a major transformation in the telecommunications industry in Taiwan. At present, the company has 32,000 employees. After the privatization, the subsidiary Honghua International Co., Ltd. has been established since 2013, currently, the company has nearly 6,000 employees, and it is an important business partner and undertakes important projects for Chunghua Telecom. The researcher of this study has been working in Chunghua Telecom for over 10 years after the privatization, and noticed that the work conditions and benefits were very different between the employees from the parent company and the subsidiary, and was curious if there are differences in their organizational loyalty. The current study adopts a qualitative research method, through in-depth interview with 8 employees, it is concluded that “affective commitment”, “continuance commitment”, “normative commitment”, “corporate culture”, “system”, “work motivation”, “work satisfaction”, and “benefits” were important dimensions, through detailed analysis and discussion, the current study compiled how each dimension affects each interviewee, in order to better understand the differences between Chunghua Telecom and Honghua International, and provide suggestions and future research directions.

論文審定書 i
誌謝 ii
摘要 iii
Abstract iv
目錄 v
圖目錄 vii
表目錄 viii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究範圍 3
第四節 研究流程 4
第二章 文獻探討 5
第一節 員工委外制度 5
第二節 員工忠誠度 9
第三節 委外制度與員工忠誠度 13
第三章 研究方法 15
第一節 研究設計 15
第二節 研究範圍及對象 16
第三節 資料搜集與分析方法 20
第四章 資料整理與分析 22
第一節 訪談對象 22
第二節 訪談分析 27
第三節 綜合分析 60
第五章 結論與建議 71
第一節 研究結論 71
第二節 研究限制與未來研究建議 72
參考文獻 74

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